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Account Manager UK
About the Company
We are ticketscript - the European market leader in digital self-ticketing. Whether it’s massive dance events, festivals, gigs, outdoor cinemas, fairs, theater shows, exhibitions, comedy nights, or award ceremonies - we do them all! We believe in empowering our customers. Their success is our success. So far over 50,000 events have worked with us - and this is only the beginning. We have offices in London, Amsterdam, Antwerp, Berlin and Barcelona and are rapidly expanding across Europe.

The role
As an Account Manager you will be responsible for delivering insight to each client to drive both business forward in every meeting. Adding value to every clients business is key to our success.

Responsibilities
- Plan and prioritise all customer contact with the aim of achieving agreed business goals including managing costs and increasing revenue
- Plan and manage personal business portfolio according to agreed market development strategy
- Work in tandem with the Sales Team to promote and manage the product and services mix with customers to optimise revenues, quality of service, business growth and customer satisfaction
- Use customer contact activities tools and systems and update relevant information held on these systems
- Act as a sounding board and support resource for customer queries covering ticket sales, promotion and communication
- Ensure customers are fully integrated into and using all our services
- Manage costs and overheads, and all factors affecting the profitable performance of the events
- Visit customers as and when necessary
- Record, analyse, report and administer according to corporate systems and requirements including keeping management informed of progress and development through periodic reports
- Attend training sessions to develop relevant knowledge, techniques and skills
- Report to Head of Account Management

Your profile
A positive results driven person with a challenger approach.

The basics
- Educated to degree (or equivalent) standard
- At least two years’ proven account management experience
- Preferable with ticketing experience from major ticketing supplier and/or event background as supplier or buyer to event industry
- Fluent English (written and spoken)

Skills and competences
- Results driven with winning and competitive mentality
- A positive individual
- Solution based
- Persistent
- Can work independently for periods of time whilst also being a team player
- Work in fast moving and competitive environments
- Show initiative and leadership
- Have strong affinity with and knowledge of events and the entertainment/music sector
- Be interested in and familiar with all events, music and ticketing websites
- Be a digital media user
- Personable
- Good sense of humour
- Other languages are a plus

Our offer
A competitive salary within an international and growing technology company that offers you the possibility to deepen your international career. You will join an energetic and results driven team based in London.

Job details

Department: Account Management
Job type: Full-time (40 hrs)
Job location(s): London, UK

Contact
If you are interested in applying for this position please send your CV + motivation to recruitment@ticketscript.com with the subject line “Account Manager UK”.