Support

The event was cancelled. What is the procedure?

 You will be informed via email by the event promoter with details about the procedure.

I bought tickets at Free Record Shop. The event was cancelled. How do I get my money back?

Please send the original tickets with the receipt and your full name, address and bank account number to:

Ticketscript
Att. administration
Prins Hendrikkade 185
1011 TD Amsterdam

Can I change or cancel my tickets?

Tickets are non-refundable, non-transferable and cannot be changed for other tickets. You can read this in the terms of use in the ticketshop. 

My tickets are stolen or lost. What should I do?

 Unfortunately we cannot assist you. You are responsible for your tickets. We advise to arrive as early as possible at the event. Tickets are only valid once. You can print the tickets again.

I would like to change my email address. Is that possible?

 For security reasons it is only possible to change your email address with a proof of payment (such as a print screen of bank or credit card statement). When we have received this proof of payment we will change the email address and resend the tickets.

I have paid for my tickets but I did not receive a confirmation. What should I do?

 It can take up to 30 minutes to receive a confirmation. Please check your Spam Folder if you still did not receive a confirmation. You can contact support@ticketscript.com if you did not receive a confirmation. The confirmation is not relevant any more when you have downloaded your tickets already.

I would like to contact the event promoter. Where can I find contact details?

Contact details of the event promoter can be found at the website of the event.

I am having trouble downloading the ticket from the confirmation email. What should I do?

 It could be that the link in your email was broken. Please do the following:

1. Copy the first part of the link (blue) and paste it in your address bar (from https..)
2. Copy the second part of the link (black) and paste it behind the first part in the address bar (ends at ...lang=)
3. Press enter and the download page will open

I cannot download or open my ticket because I don’t have Adobe Reader installed on my computer.

 To open the ticket you need to install Adobe Reader on your computer. You can download this program at: http://get.adobe.com/uk/reader/

I would like to receive an invoice or receipt for the tickets. Is that possible?

 Ticketscript cannot create a formal invoice. You can use the confirmation email as a receipt. You need to contact the event promoter for an invoice.

I would like to order tickets by phone or email. Is that possible?

It is not possible to order tickets by phone or email. You can order tickets through the ticketshop at the website of the event. There are multiple payment methods available in the ticketshop.

The transaction was denied. What should I do?

 Check if you did not receive a confirmation via email and if the tickets were not charged to your bank account of credit card. If this is not the case you can place your order again.

There are no tickets available in the ticketshop. What can I do?

The event could be sold out or the presale could have ended. You can contact the event promoter to inquire for tickets.

I have received a (discount) code or membership number but it is not working. What should I do?

Type the code in the appropriate field. Do not copy and paste the code in the field. This might not work. In some cases the code is only valid once.

Is it safe to order tickets via internet?

Our ticketshop is secured by SSL. When the ticketshop is integrated with an iframe you are not able to see the ‘https’ in the address bar.

How can I pay in the online ticketshop?

 You can pay via internet banking, credit card, debit card or Paypal. If you don’t have the option to pay online you could ask a friend or family member to help you out or you can contact the event promoter.

I have paid for my tickets but I did not receive a confirmation. What should I do?

 It can take up to 30 minutes to receive a confirmation. Please check your Spam Folder if you still did not receive a confirmation. You can contact support@ticketscript.com if you did not receive a confirmation. The confirmation is not relevant any more when you have downloaded your tickets already.

I am having trouble printing my tickets. What should I do?

When you are having trouble printing you tickets we advise you to do the following: - copy the ticket to a USB stick and print from a different computer to a different printer or - send the file (tickets) to a different computer by email

On what size paper can I print my ticket?

 Half A4 (letter) paper is the minimum size for a readable barcode.

I have purchased multiple tickets but I can only print one ticket. What should I do?

 The Adobe file contains multiple tickets. Make sure that all the tickets in the file are printed. You can set this at printing preferences. All tickets have a unique ticket number.

I have sent an email to Support. When do I get a response?

Our support desk has a maximum response time of 24 hours.

Are these tickets only valid for me?

In most cases the tickets are not personal and can be transferred. If the tickets are strictly personal then this will be stated on the ticket.

I purchased a ticket not on the website of the event. Is this safe?

We strongly advise not to buy tickets elsewhere then the website of the event. Entrance to the event cannot be guaranteed with unofficial tickets.

I can purchase a ticket from someone else. Is this safe?

We strongly recommend not to buy a ticket from a stranger. We are not able to check if the tickets are genuine or valid.