February 12, 2016

5 Ways to Avoid Technology Catastrophes at Your Events

At ticketscript you’ll come across a variety of people from various backgrounds, but one thing you can be certain they all have in common is that, well, they’re kind of tech geeks. So, we decided to talk to our very own Access Control Manager, Toby Dier, who sees the drawbacks of not being fully prepared (event tech-wise) a little all too frequently. We’re sure by now, you’re way too familiar with the dozens of things that can go wrong with an event. So hear what Toby has to say and lift that weight off your shoulders.

1. Always have a back up!

You never know when someone is going to drive over your cabling or break a vital piece of equipment, so make sure you have adequate redundancy. Alternatively, resort to some creative wiring, to tidy it up and ensure your chance of damage is significantly diminished.


2. Try and plan for every eventuality

Think about what the weather’s going to be like and make sure you keep updating that weather app. Always make sure your entrance kits are waterproof for instance.


3. Ensure that all of your staff are fully briefed

There’s nothing worse than someone throwing a technical curve ball out there and no one knowing how to deal with it.


4. Always make sure you employ someone IT savvy

Sorry to break it to you, but you’re in for a heap of trouble if your WiFi goes down and you don’t have the right expertise around to deal with the issue.  Ensure part of your planning crew includes a somewhat IT savvy individual.  Using the latest router available on the market would also be an additional help, as it’s less likely to experience interference.

One other thing, don’t forget to  perform a speed test before the start of your event. The last thing you want is for your ticketing software to be unable to perform. It could result in attendees being unable to pay using card,  thus throwing them off.  Or you may lose significant data by not being able to check people in properly.


5. Test the venue

Ever hired a venue and afterwards realise the mobile signal there isn’t that great or perhaps non existent? Make sure to test the venue beforehand to make sure there aren’t any downsides to communication. This way you won’t run the risk of having irritated guests and can also easily remedy any other issues by being able to communicate with one another.


Basically, always have a plan B. Even after all the planning you’ve done tech issues can always arise. Having a backup will help reduce the stress and make these issues easier to resolve.