April 02, 2012

Customer Service: common questions that ticket buyers have

To help us help your customers, we\’ve created a list of common questions that our support desk receives from ticket buyers.

ticketscript operates an email support help desk, for all your ticket buyers. We can help answer all ticketing queries. Please direct all customers with questions or queries to: support@ticketscript.co.uk

There are a number of frequently asked questions that we receive, there a summary on our FAQ’s page.

To help us help your customers
Here is essential information you should include on your website (when appropriate) that will help answer queries your ticket buyers may have.

  1. Does your event have an age restriction?
  2. If family friendly, do children under a certain age gain entry for free?
  3. Do you have any concession tickets?
  4. Are disabled customers allowed to bring their carers free of charge?
  5. Is there a disabled platform / seating area at your venue?
  6. Transport information – how to get to the event
  7. Are car parks available to your customers & is there a charge?
  8. Are customers permitted to bring food or drink to your event?