March 11, 2015

Introducing Merryn Phillips – Client Account Manager

Merryn Phillips recently joined ticketscript UK Account Management team and she’s certainly making her presence felt. Merryn comes to us having acquired vast experience and knowledge of the ticketing and events industry. We had a chance to catch up with the ‘energetic, passionate and boisterous’ born-and-bred Londoner following her morning tea and crunchy nut to find out more about the exciting life an Account Manager lives.


So, where did you grow up?
Harlington, near Heathrow. It’s the closest thing to a village near Heathrow.

How did you start out in the industry?
I started doing it all at once really. When I went to uni for music and events management, I worked at the box office at Hammersmith Apollo part time, interned at a PR firm in Brixton and put on events in Wycombe.

Why did you choose to work at ticketscript?
I’m used to working with event and ticketing companies. The idea of a new company where it’s completely dynamic and at the forefront of technology called to me.

What part of your role do you enjoy?
I really enjoy getting out and meeting clients, seeing how they do things, personalities that run venues, eccentric people that run festivals.. I love it!

How would you describe ticketscript UK HQ?
It’s fun, everyone’s really cool, it’s nice and free. We have the right balance of work and play.

What does it take to be an account manager?
You’ve got to have a good understanding of the ticketing industry, you have to be able to read people really well, there’s no point in trying to sell something to someone who doesn’t have any interest in it. Also, you need bloody good time management skills.

What tips would you give to someone trying to set up a ticketshop for an event?
Firstly, you have to get your website right. When setting up your event on our solution, there’s different things to think about; like if it’s a club If it’s a club event or even a festival think of tiered prices, think of different releases, think of your promo schedule, design your ticketshop so it matches with the brand, make sure your site is running on its optimum

Enough about business, let’s get to the fun stuff. Favourite genre of music?
I like a lot of different music. I’d say the broadest genre of music would be Indie, that sounds a little blah. I love a bit of everything, from hip hop to dance, to reggae. My favourite band/artist at the moment is Dan Le Sac vs Scroobius Pip, even though they broke up last year.

What would you say your favourite decade in music is?
The decade I would’ve like the most to be around for is the ’60s. I also liked the brit pop era but the ’60s is the decade I would’ve love to witness.

If you were to win Euro Million and bought yourself a yacht, what would you name the yacht?
My friend has an old boat, and he named it ‘Lord Ruffian’. I used to live on a boat, it was called ‘Havoc’, so maybe Havoc.

If you want to be part of our fast-growing business, check out our careers page for the latest vacancies.

Raj Jilka